FAQs

Standard and express delivery options are available. During checkout, you can select the delivery option that best meets your needs.

Zero. Delivery charges are on us. We offer free shipping for your order. Just pay for your order and get your order delivered.

Yes, we provide free standard delivery on all orders.

No, currently we do not ship to international locations.

The delivery time is contingent on the chosen shipping option and the location. The estimated delivery time is displayed upon checkout. Furthermore, you can track your order from here: Track My Fira Order.

Yes, after your purchase has been dispatched, you will receive a tracking number and be able to monitor it on our website or the website of the delivery carrier. Furthermore, you can track your order from here: Track My Fira Order.

If your order has not yet been dispatched, you can request a change of delivery address. Please get in touch with us as soon as you can.

Once your product has been shipped, you will receive a shipping confirmation email with your tracking number. Furthermore, you can track your order from here: Track My Fira Order.

Please notify us if your shipment is delayed, and we will work with the shipping company to rectify the situation.

Please contact us promptly if you have received a damaged package, and we will assist you with a replacement or a refund. Please refer our Return & Refund policy.

Please contact us if you did not get your order, and we will assist you with a replacement or a refund. Please refer our Return & Refund policy.

Yes, you can ship to several addresses by placing separate orders.

Please refer our Return & Refund policy for advice on how to start a return if you need to return an item.

The lifetime plating warranty covers any defects in the plating of your Fira 925 sterling silver jewellery. If the plating wears off or fades due to a defect, we will repair or replace the piece free of charge.

The lifetime plating warranty does not cover normal wear and tear or damage caused by misuse, such as scratches or dents. It also does not cover damage caused by exposure to chemicals or improper care.

If you believe your Fira 925 sterling silver jewellery is experiencing a defect covered by the lifetime plating warranty, please contact us with your order information and a description of the issue. We will be happy to assist you with the claim process.

Yes, the lifetime plating warranty applies to all Fira 925 sterling silver jewellery pieces, unless otherwise stated.

No, there is no cost associated with making a warranty claim under the lifetime plating warranty. We will cover all costs associated with repairing or replacing your Fira 925 sterling silver jewellery piece. However, customer have to pay Rs 199 as shipping charge.

Fira offers a 10-Day Money Back Guarantee for all our 925 sterling silver jewellery pieces. This means that if you are not satisfied with your purchase for any reason, you can return it within 10 days and get refund.

To initiate a return under the 10-Day Money Back Guarantee, please contact us with your order information and reason for the return. We will provide you with instructions on how to proceed.

The deadline for initiating a return under the 10-Day Money Back Guarantee is 10 days from the date of delivery.

To be eligible for a return under the 10-Day Money Back Guarantee, the Fira 925 sterling silver jewellery piece must be in its original condition and packaging, and must not have been worn or damaged.

All both way courier charge is on us under 10-Day Money Back Guarantee. So, you don't have to hesitate about shipping charge.

No, there is no cost associated with requesting a refund under the 10-Day Money Back Guarantee. We will refund the full purchase price of the Fira 925 sterling silver jewellery piece.

Our return policy allows customers to return any items within a certain time frame, typically 10 days from the date of purchase, for a refund, replacement, or exchange. All returned items must be in their original condition and packaging. Learn more about our Return & Refund Policy.

To initiate a return, please Contact us to request a return authorization. We will provide you with the return address and instructions on how to send the item back to us.

Yes, you will receive a full refund for your return, excluding the cost of shipping, as long as the item is returned in its original condition and packaging. Learn more about our Refund Policy.

If you received a damaged or defective item, please Contact us immediately and we will assist you with a replacement.

To initiate a replacement, please Contact us to request a return authorization for the damaged or defective item. We will provide you with the return address and instructions on how to send the item back to us.

If you received the wrong item, please Contact us and we will assist you with a replacement. You will not be responsible for the cost of shipping the wrong item back to us or for shipping the correct item to you.

Yes, you can cancel your order if it has not yet been shipped. Please Contact us as soon as possible to request a cancellation.

Our cancellation policy allows customers to cancel an order within a certain time frame, typically 24 hours from the time the order was placed. If the order has already been shipped, it will be subject to our return policy. Learn more about our Cancellation & Refund Policy.

Yes, you can change the item or quantity in your order if it has not yet been shipped. Please Contact us as soon as possible to request the modification. Keep in mind that, if the order has been dispatched, modification will not be proceed.

To modify your order after it has been placed, Please Contact us as soon as possible to request the modification. If the order has already been shipped, it may not be modified and will be subject to our return policy.

We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. If you wish to, you can place order with Cash on Delivery.

Yes, it is safe to enter your credit card information on our website. We use industry-standard security measures to protect your personal and financial information.

The time it takes to process a refund depends on the payment method used and the financial institution involved. Typically, a refund will be processed within 7-10 business days. Check our Refund Policy here.

Yes, you will receive a refund for your original payment method. Furthermore, refer our Refund Policy here.

If you have a question about your refund, please Contact us and we will be happy to assist you.

Yes, we offer various discounts and promotions from time to time. Please sign up for our newsletter to stay updated on the latest discounts and offers.

To use a coupon code, enter the code in the designated field during the checkout process. The discount will be applied to your order total if the code is valid.

It depends on the terms and conditions of the coupon codes. Some coupon codes can not be combined with other offers or discounts. Please refer to the specific terms and conditions of each coupon code for more information.

To care for your silver jewellery, store it in a cool, dry place when not in use, avoid exposing it to harsh chemicals, and clean it regularly using a soft cloth or a gentle jewellery cleaner. For detailed care tips, please refer our Silver Jewellery Product Care.

It is not recommended to wear silver jewellery in water, as it can cause the silver to tarnish or discolour. If you need to clean your silver jewellery, use a gentle cleaner and avoid water exposure as much as possible. For detailed care tips, please refer our Silver Jewellery Product Care.

Store your silver jewellery in a cool, dry place, away from direct sunlight and humidity. A jewellery box or a soft cloth pouch is ideal for storing silver jewellery. Avoid stacking silver jewellery on top of each other to prevent scratches and tangles. For detailed care tips, please refer our Silver Jewellery Product Care.

It's not recommended to wear silver jewellery in the shower or while swimming as water can cause tarnishing and damage. Chlorine and other chemicals found in swimming pools and hot tubs can also cause discolouration and damage. For detailed care tips, please refer our Silver Jewellery Product Care.

Clean your silver jewellery with gentle soap and water. Use a soft-bristled brush to gently scrub away dirt and grime. Rinse with clean water and dry with a soft cloth. You can also use a silver polishing cloth or a commercial silver cleaner, but be sure to follow the instructions carefully.

Clean your silver jewellery as often as needed, but at least once a month. This will help prevent tarnishing and keep your jewellery looking its best.

Use a gentle soap and water or a commercial silver cleaner. Avoid using abrasive cleaners or substances as they can scratch or damage the surface of your jewellery.

Store your silver jewellery in a cool, dry place, away from humidity and sunlight. Keep it in a soft pouch or jewellery box, or use anti-tarnish strips or bags to protect it. Avoid storing silver jewellery in airtight containers as this can trap moisture and cause tarnishing.

You can remove tarnish from silver jewellery using a silver polishing cloth or a commercial silver cleaner. For stubborn tarnish, you can use a solution of baking soda and water or vinegar and baking soda. Be sure to rinse thoroughly and dry with a soft cloth. For detailed care tips, please refer our Silver Jewellery Product Care.

Before using silver jewellery cleaner on other types of jewellery, be sure to check the manufacturer's recommendations and the materials used in the jewellery. Some types of jewellery may not be compatible with a silver cleaner and could be damaged as a result.

To prevent tarnishing, store your silver jewellery in a cool, dry place, away from humidity and sunlight. Keep it in a soft pouch or jewellery box, or use anti-tarnish strips or bags to protect it. Avoid wearing silver jewellery in the shower or while swimming, and clean it regularly to remove dirt and grime that can cause tarnishing.

Before using silver jewellery cleaner on gems and stones, be sure to check the manufacturer's recommendations and the materials used in the stones. Some gems and stones may not be compatible with a silver cleaner and could be damaged as a result. If in doubt, it's best to clean the gems and stones separately using gentle soap and water.

To prevent scratches on silver jewellery, store it in a soft pouch or jewellery box, away from other pieces of jewellery. Avoid wearing it in rough or abrasive environments and handle it carefully. Clean it regularly to remove dirt and grime that can cause scratches.