FAQs

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  • Jewellery Care

Shipping

Standard and express delivery options are available. During checkout, you can select the delivery option that best meets your needs.
Delivery charges are on us. We offer free shipping for your order. Just pay for your order and get your order delivered.
Yes, we provide free standard delivery on all orders.
No, we do not ship to international locations.
The delivery time is contingent on the chosen shipping option and the location. The estimated delivery time is displayed upon checkout. You can expect
Yes, after your purchase has been dispatched, you will receive a tracking number and be able to monitor it on our website or the website of the delivery carrier.
If your order has not yet been dispatched, you can request a change of delivery address. Please get in touch with us as soon as you can.
Once your product has been delivered, you will receive a shipping confirmation email with your tracking number.
Please notify us if your shipment is delayed, and we will work with the shipping company to rectify the situation.
Please contact us promptly if you have received a damaged package, and we will assist you with a replacement or a refund.
Please contact us if you did not get your order, and we will assist you with a replacement or a refund.
Yes, you can ship to several addresses by placing separate orders.
Please refer to our return policy for advice on how to start a return if you need to return an item.

Return & Replacement

Our return policy allows customers to return any items within a certain time frame, typically 30 days from the date of purchase, for a refund, replacement, or exchange. All returned items must be in their original condition and packaging.
To initiate a return, please contact us to request a return authorization. We will provide you with the return address and instructions on how to send the item back to us.
Yes, you will receive a full refund for your return, excluding the cost of shipping, as long as the item is returned in its original condition and packaging.
If you received a damaged or defective item, please contact us immediately and we will assist you with a replacement.
To initiate a replacement, please contact us to request a return authorization for the damaged or defective item. We will provide you with the return address and instructions on how to send the item back to us.
If you received the wrong item, please contact us and we will assist you with a replacement. You will not be responsible for the cost of shipping the wrong item back to us or for shipping the correct item to you.

Order Cancellation

Yes, you can cancel your order if it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
Our cancellation policy allows customers to cancel an order within a certain time frame, typically 24 hours from the time the order was placed. If the order has already been shipped, it will be subject to our return policy.
Yes, you can change the item or quantity in your order if it has not yet been shipped. Please contact us as soon as possible to request the modification.
To modify your order after it has been placed, please contact us as soon as possible to request the modification. If the order has already been shipped, it may not be modified and will be subject to our return policy.

Payment & Refund

We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. If you wish to, you can place order with Cash on Delivery.
Yes, it is safe to enter your credit card information on our website. We use industry-standard security measures to protect your personal and financial information.
The time it takes to process a refund depends on the payment method used and the financial institution involved. Typically, a refund will be processed within 7-10 business days.
Yes, you will receive a refund for your original payment method.
If you have a question about your refund, please contact us and we will be happy to assist you.

Coupons & Discounts

Yes, we offer various discounts and promotions from time to time. Please sign up for our newsletter to stay updated on the latest discounts and offers.
To use a coupon code, enter the code in the designated field during the checkout process. The discount will be applied to your order total if the code is valid.
It depends on the terms and conditions of the coupon codes. Some coupon codes can not be combined with other offers or discounts. Please refer to the specific terms and conditions of each coupon code for more information.

Jewellery Care

To care for your silver jewellery, store it in a cool, dry place when not in use, avoid exposing it to harsh chemicals, and clean it regularly using a soft cloth or a gentle jewellery cleaner.
It is not recommended to wear silver jewellery in water, as it can cause the silver to tarnish or discolour. If you need to clean your silver jewellery, use a gentle cleaner and avoid water exposure as much as possible.
Store your silver jewellery in a cool, dry place, away from direct sunlight and humidity. A jewellery box or a soft cloth pouch is ideal for storing silver jewellery. Avoid stacking silver jewellery on top of each other to prevent scratches and tangles.
It's not recommended to wear silver jewellery in the shower or while swimming as water can cause tarnishing and damage. Chlorine and other chemicals found in swimming pools and hot tubs can also cause discolouration and damage.
Clean your silver jewellery with gentle soap and water. Use a soft-bristled brush to gently scrub away dirt and grime. Rinse with clean water and dry with a soft cloth. You can also use a silver polishing cloth or a commercial silver cleaner, but be sure to follow the instructions carefully.
Clean your silver jewellery as often as needed, but at least once a month. This will help prevent tarnishing and keep your jewellery looking its best.
Use a gentle soap and water or a commercial silver cleaner. Avoid using abrasive cleaners or substances as they can scratch or damage the surface of your jewellery.
Store your silver jewellery in a cool, dry place, away from humidity and sunlight. Keep it in a soft pouch or jewellery box, or use anti-tarnish strips or bags to protect it. Avoid storing silver jewellery in airtight containers as this can trap moisture and cause tarnishing.
You can remove tarnish from silver jewellery using a silver polishing cloth or a commercial silver cleaner. For stubborn tarnish, you can use a solution of baking soda and water or vinegar and baking soda. Be sure to rinse thoroughly and dry with a soft cloth.
Before using silver jewellery cleaner on other types of jewellery, be sure to check the manufacturer's recommendations and the materials used in the jewellery. Some types of jewellery may not be compatible with a silver cleaner and could be damaged as a result.
To prevent tarnishing, store your silver jewellery in a cool, dry place, away from humidity and sunlight. Keep it in a soft pouch or jewellery box, or use anti-tarnish strips or bags to protect it. Avoid wearing silver jewellery in the shower or while swimming, and clean it regularly to remove dirt and grime that can cause tarnishing.
Before using silver jewellery cleaner on gems and stones, be sure to check the manufacturer's recommendations and the materials used in the stones. Some gems and stones may not be compatible with a silver cleaner and could be damaged as a result. If in doubt, it's best to clean the gems and stones separately using gentle soap and water.
To prevent scratches on silver jewellery, store it in a soft pouch or jewellery box, away from other pieces of jewellery. Avoid wearing it in rough or abrasive environments and handle it carefully. Clean it regularly to remove dirt and grime that can cause scratches.
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