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Shipping
What shipping options do you have?
Standard and express delivery options are available. During checkout, you can select the delivery option that best meets your needs.
What is the shipping cost?
Delivery charges are on us. We offer free shipping for your order. Just pay for your order and get your order delivered.
Do you offer shipping at no cost?
Yes, we provide free standard delivery on all orders.
Do you accept international orders?
No, we do not ship to international locations.
How long does it take to get my order?
The delivery time is contingent on the chosen shipping option and the location. The estimated delivery time is displayed upon checkout. You can expect
Can I track my package?
Yes, after your purchase has been dispatched, you will receive a tracking number and be able to monitor it on our website or the website of the delivery carrier.
Can I modify my shipping address after placing an order?
If your order has not yet been dispatched, you can request a change of delivery address. Please get in touch with us as soon as you can.
How can I determine whether my order has shipped?
Once your product has been delivered, you will receive a shipping confirmation email with your tracking number.
What should I do if my package is delayed?
Please notify us if your shipment is delayed, and we will work with the shipping company to rectify the situation.
What if my shipment arrived damaged?
Please contact us promptly if you have received a damaged package, and we will assist you with a replacement or a refund.
What if my order does not arrive?
Please contact us if you did not get your order, and we will assist you with a replacement or a refund.
Can I ship to numerous destinations?
Yes, you can ship to several addresses by placing separate orders.
What should I do if I need to return a shipment-received item?
Please refer to our return policy for advice on how to start a return if you need to return an item.
Return & Replacement
What is your return policy?
Our return policy allows customers to return any items within a certain time frame, typically 30 days from the date of purchase, for a refund, replacement, or exchange. All returned items must be in their original condition and packaging.
How do I initiate a return?
To initiate a return, please contact us to request a return authorization. We will provide you with the return address and instructions on how to send the item back to us.
Will I receive a full refund for my return?
Yes, you will receive a full refund for your return, excluding the cost of shipping, as long as the item is returned in its original condition and packaging.
What if I received a damaged or defective item?
If you received a damaged or defective item, please contact us immediately and we will assist you with a replacement.
How do I initiate a replacement?
To initiate a replacement, please contact us to request a return authorization for the damaged or defective item. We will provide you with the return address and instructions on how to send the item back to us.
What if I received the wrong item?
If you received the wrong item, please contact us and we will assist you with a replacement. You will not be responsible for the cost of shipping the wrong item back to us or for shipping the correct item to you.
Order Cancellation
Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
What is the cancellation policy?
Our cancellation policy allows customers to cancel an order within a certain time frame, typically 24 hours from the time the order was placed. If the order has already been shipped, it will be subject to our return policy.
Can I change the item or quantity in my order?
Yes, you can change the item or quantity in your order if it has not yet been shipped. Please contact us as soon as possible to request the modification.
What do I do to modify my order after it has been placed?
To modify your order after it has been placed, please contact us as soon as possible to request the modification. If the order has already been shipped, it may not be modified and will be subject to our return policy.
Payment & Refund
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. If you wish to, you can place order with Cash on Delivery.
Is it safe to enter my credit card information on your website?
Yes, it is safe to enter your credit card information on our website. We use industry-standard security measures to protect your personal and financial information.
How long does it take to process a refund?
The time it takes to process a refund depends on the payment method used and the financial institution involved. Typically, a refund will be processed within 7-10 business days.
Will I receive a refund for my original payment method?
Yes, you will receive a refund for your original payment method.
What if I have a question about my refund?
If you have a question about your refund, please contact us and we will be happy to assist you.
Coupons & Discounts
Do you offer any discounts?
Yes, we offer various discounts and promotions from time to time. Please sign up for our newsletter to stay updated on the latest discounts and offers.
How do I use a coupon code?
To use a coupon code, enter the code in the designated field during the checkout process. The discount will be applied to your order total if the code is valid.
Can I use multiple coupons in the same order?
It depends on the terms and conditions of the coupon codes. Some coupon codes can not be combined with other offers or discounts. Please refer to the specific terms and conditions of each coupon code for more information.
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Jewellery Care
How should I care for my silver jewellery?
To care for your silver jewellery, store it in a cool, dry place when not in use, avoid exposing it to harsh chemicals, and clean it regularly using a soft cloth or a gentle jewellery cleaner.
Can I wear silver jewellery in water?
It is not recommended to wear silver jewellery in water, as it can cause the silver to tarnish or discolour. If you need to clean your silver jewellery, use a gentle cleaner and avoid water exposure as much as possible.
How do I store my silver jewellery?
Store your silver jewellery in a cool, dry place, away from direct sunlight and humidity. A jewellery box or a soft cloth pouch is ideal for storing silver jewellery. Avoid stacking silver jewellery on top of each other to prevent scratches and tangles.
Is it okay to wear my silver jewellery in the shower or while swimming?
It's not recommended to wear silver jewellery in the shower or while swimming as water can cause tarnishing and damage. Chlorine and other chemicals found in swimming pools and hot tubs can also cause discolouration and damage.
How should I clean my silver jewellery?
Clean your silver jewellery with gentle soap and water. Use a soft-bristled brush to gently scrub away dirt and grime. Rinse with clean water and dry with a soft cloth. You can also use a silver polishing cloth or a commercial silver cleaner, but be sure to follow the instructions carefully.
How often should I clean my silver jewellery?
Clean your silver jewellery as often as needed, but at least once a month. This will help prevent tarnishing and keep your jewellery looking its best.
What should I use to clean my silver jewellery?
Use a gentle soap and water or a commercial silver cleaner. Avoid using abrasive cleaners or substances as they can scratch or damage the surface of your jewellery.
How do I store my silver jewellery to prevent tarnishing?
Store your silver jewellery in a cool, dry place, away from humidity and sunlight. Keep it in a soft pouch or jewellery box, or use anti-tarnish strips or bags to protect it. Avoid storing silver jewellery in airtight containers as this can trap moisture and cause tarnishing.
How can I remove tarnish from my silver jewellery?
You can remove tarnish from silver jewellery using a silver polishing cloth or a commercial silver cleaner. For stubborn tarnish, you can use a solution of baking soda and water or vinegar and baking soda. Be sure to rinse thoroughly and dry with a soft cloth.
Can I use silver jewellery cleaner on other types of jewellery?
Before using silver jewellery cleaner on other types of jewellery, be sure to check the manufacturer's recommendations and the materials used in the jewellery. Some types of jewellery may not be compatible with a silver cleaner and could be damaged as a result.
How can I prevent my silver jewellery from tarnishing?
To prevent tarnishing, store your silver jewellery in a cool, dry place, away from humidity and sunlight. Keep it in a soft pouch or jewellery box, or use anti-tarnish strips or bags to protect it. Avoid wearing silver jewellery in the shower or while swimming, and clean it regularly to remove dirt and grime that can cause tarnishing.
Can I use silver jewellery cleaner on gems and stones?
Before using silver jewellery cleaner on gems and stones, be sure to check the manufacturer's recommendations and the materials used in the stones. Some gems and stones may not be compatible with a silver cleaner and could be damaged as a result. If in doubt, it's best to clean the gems and stones separately using gentle soap and water.
How can I prevent scratches on my silver jewellery?
To prevent scratches on silver jewellery, store it in a soft pouch or jewellery box, away from other pieces of jewellery. Avoid wearing it in rough or abrasive environments and handle it carefully. Clean it regularly to remove dirt and grime that can cause scratches.